Delivery

Standard delivery of non special order items, please allow 1-2 weeks. For “Special Order” items such as umbrellas, please allow 3-4 weeks.

Return & Exchange Policy

Customer satisfaction is our top priority and we want you to be completely satisfied with your purchase. We have set specific guidelines to ensure a quick and hassle-free return and exchange process. We have a fully staffed team of experts who can walk you step by step through this process.

PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED. If your product was shipped to you by freight carrier (i.e., Eagle Global Logistics, Roadway) please inspect the product for visible damage before the carrier leaves. Please make any notations on the Bill of Lading (delivery receipt).

If you are not satisfied with your purchase, you can return or exchange the product within 60 days of receipt as long as the product is returned in new, unused, and resalable condition inside its original packaging.

All products properly returned under this policy are eligible for an in-store credit. We will credit you for the total purchase price, upon receipt of the product, less any applicable restocking fees. A restocking charge may apply to specifically noted products. Certain orders cannot be returned due to their uniqueness and/or personalization to your specific request (i.e Custom ordered items, or special discount purchases). Additional fees may apply if not returned in original packaging. Return shipping costs will be at the customer's expense. Returns will be inspected prior to issuing credit.

If you are returning a product that was originally purchased with a gift card, you will receive an in-store credit as your refund. If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund.

Please contact customer service at (480) 429-4500 or email us at scott@bungalowpatio.com for further instructions on your return and to receive an RMA (Return Merchandise Authorization) number. In the unlikely event that your order is incorrect, missing parts, damaged or defective, please call us within 30 days and we will send you the correct product, replacement product, or replacement parts at no cost to you.

Satisfaction Guarantee

Our Promise and Commitment

We are committed to providing you the most complete selection of quality products. We stand behind everything we sell at Bungalow Pool & Patio, and promise you the absolute best online shopping experience. We have done everything possible to make purchasing at our site the best option of any existing retailer online or offline. We really pride ourselves on offering an unparalleled selection, excellent product knowledge, and fast service. If we are fortunate enough to earn your business, we will do everything possible to make sure this is one of the best online retail experiences you have had.

What should I do when my order is delivered?

Always be sure to inspect the packages before signing the delivery receipt. If you are asked to sign without seeing the package(s), let the delivery person know you must inspect the package(s) first.

Help us to serve you better by doing the following before the delivery driver departs:

1. Upon delivery, inspect your merchandise, verify that the skid, boxes and/or products are in good condition and have no visible signs of damage.

2. Count the number of pieces and verify that the total reflects what is printed on the delivery receipt/bill of lading. Merchandise may be shipped boxed, strapped, palletized and shrink-wrapped.

Make all notations of shortages or damages on all copies of the bill of lading and have the driver sign acceptance of your notations.

NOTE: When you sign the delivery receipt, please add the statement, Pending Further Inspection, along with your signature. Please do this even if you have inspected the items as you may look at them closer later and find something that was not evident upon initial inspection.

3. After the driver leaves, check all merchandise within shipping container for any concealed damage. If damage is found, contact Bungalow Pool & Patio immediately for further assistance. This will be necessary should a claim need to be filed. Bungalow Pool & Patio must be notified within 48 hours of any damage to or discrepancy with your order.

Remember: Failure to inspect & count your shipment or notate any damages or shortages on delivery receipt may waive your right to any replacement or reimbursement.

How can I pay?

We will accept most major credit cards, such as VISA & MasterCard. In addition, we can also accept your debit card if it has a VISA or MC logo.

Is it safe to use my credit card?

Absolutely! You can be assured that your financial information will be kept safe and confidential when you do business with Bungalow Pool & Patio. Please read our detailed policy on Privacy & Security.

How do I contact customer service?

If your question does not appear here, feel free to contact customer service at (480) 429-4500.

How can I reach Bungalow Pool & Patio?

There are many ways for you to reach us, as it is important to us to receive your feedback and concerns. Feel free to contact customer service at (480) 429-4500. Or you can reach us via email at scott@bungalowpatio.com.

Our address is:

943 South 48th Street
Suite 104
Tempe, AZ 85281